NC Collection is a customer service focused business and will always try to resolve all issues without having to refer to our terms and conditions. As a business we still need to have our terms and conditions in place.

Please read these terms and conditions carefully. In using this website and by placing an order online, via telephone or in person you are deemed to have read and agreed with the following terms and conditions of NC Collection.



The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:
“Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
“Buyer”, “You” and “Your” refers to you, the person accessing this website and accepting the Seller’s terms and conditions.
“The Seller”, “Ourselves”, “We” and “Us”, refers to NC Collection.
“Party”, “Parties”, or “Us”, refers to the Buyer and ourselves, or either the Buyer or ourselves.
“Goods” means the articles to be supplied to the Buyer by the Seller.
“Delivery date” means the date specified by the Seller when the Goods are to be delivered.
“Price” means the price set out of the goods maintained by the Seller as amended from time to time or such other price as the parties may agree in writing such as template and/or fitting services, packing, delivery, insurance or other charges or interest as stated by the Seller in accordance with these conditions.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Buyer in the most appropriate manner for the express purpose of meeting the Buyer’s needs in respect of provision of the Seller’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.


Order Placement

When an order is placed the buyer will receive an order confirmation either via email or paper format for all online and telephone orders and if buying in person. It is the buyers responsibility to check that all details and measurements are correct. However, in the event that the buyer has not received the order confirmation due to no fault of the seller (such as going to junk mail), the order is still effective and will continue to be processed. The seller has the right to withdraw from a prospective order request at any time prior to order confirmation. This may occur in cases where there are any errors with the online quote-to-buy facility, any inaccuracy in respect to the order, any description applied to the goods, the availability of the goods or the order itself. The price and availability is subject to change without notice.


Delivery Policy

The seller will arrange to deliver goods within 5-10 working days once an order has been placed of which payment has cleared. However, this is only an estimate and is not guaranteed. The seller will make every reasonable effort to comply with this time frame but will not be held responsible for a delayed delivery. As this is an indicative time frame and not guaranteed, the buyer will not have the right to any compensation and will not have the right to cancel the order.

In the event of a cancelled or failed delivery beyond the seller’s control, the buyer will be bound to accept delivery of the goods within 3 months of the original purchase date. Failure to comply may result in the buyer having to pay an additional fee for the seller to store goods on behalf of the buyer.
The seller will agree a delivery date with the buyer and provide enough notice to allow the buyer to make arrangement to take delivery any ordered goods. The seller will not accept any liability for arrangements made by the buyer to receive goods including if there is a failed delivery on the sellers part.

The goods will be delivered at the address specified by the buyer, unless otherwise agreed in writing, on the date specified by the seller or agreed by both the seller and the buyer.

Where possible on delivery, the seller will wait for the buyer to check goods for damages. However, in circumstance where goods cannot be checked it is the buyer’s responsibility to notify the seller within 24 hours of any issues and/or damages. The seller will not accept any responsibility for issues and/or damages reported after 24 hours of receipt of goods.

The buyer must instruct the seller if there are special instructions for delivery such as using a different entrance or a building site so that the seller is prepared in all circumstances. Failure to do so may result in a failed delivery and the buyer will be charged for redelivery.


Collection Policy

Collection is not available.



The seller accepts the following methods of payment; and Paypal & Credit / Debit Card payments.
The payment must be cleared before goods are produced and delivered. All prices include sales tax unless otherwise stated.
Where applicable;

  • The seller is entitled to charge interest on overdue invoices from the date when payment is due at a rate of 2% per annum above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement.
  • The seller reserves the right to seek recovery of any monies remaining unpaid 60 days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £500. In such circumstance, the buyer will be liable for any and all additional administrative and/or court costs.
  • The seller reserves the right to issue, refuse, restrict, cancel or alter credit terms at its sole discretion at any time.
  • The seller reserves the right to refuse delivery of any unpaid goods.
  • The seller reserves the right to terminate any contract between both parties for payment terms

Returned cheques will incur a £5 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.



The seller requires a minimum 48 hours notice of cancellation after placing an order. This is due to the nature of the seller’s business as all goods are made to each buyer’s specific requirements. Any orders cancelled after this 24 hours notification period will be non-refundable.

If the buyer wishes to re-arrange or cancel a template and/or fitting service, the buyer must notify the seller with at least 3 working days notice of the original arranged date. Failure to do so may result in an additional charge.

Notification can be made in person, via email, phone or post, or any other means and will be accepted subject to confirmation in writing. The seller reserves the right to and may apply a cancellation fee of £10 to cover any subsequent administrative expenses.


Return or Exchange

The seller will not accept the return or exchange of any goods on the buyers request as all goods are made to the specific requirements of the buyer. This includes all products on the seller’s website.
However, the seller can replace any goods that have been reported by the buyer to the seller as damaged within 24 hours of accepting delivery. This is not applicable where the goods have been delivered and signed as being received in good condition. Any agreed replacements will be free of charge unless otherwise specified by the seller.



The seller shall be under no liability in respect of any defect caused by general fair wear and tear, intentional damage, negligence, misuse, abnormal/unsafe working conditions, failure to comply to oral and/or written instructions given by the seller or alteration/repair of the goods without the sellers consent.

All template and/or fitting services will be carried out at the buyer’s own risk; the seller will not be responsible for any damage that may occur during a template and/or fitting service.

The seller shall have no liability to the buyer for any loss of profit or for any indirect or consequential loss or damage, costs, expenses or other claims for compensation. The seller will only accept liability for direct loss suffered by the buyer but in a maximum amount not exceeding the price of the goods and/or services purchased in respect of any claim.


Limitation of Liability

These terms and conditions do not limit or exclude liability of the Seller for death or personal injury as a result of the Seller’s negligence or that of its employees or other representatives.

Force Majeure The seller shall not be liable for any delay or failure to perform any obligations under these terms and conditions if caused by an event beyond the seller’s control including but not limited to any act of God, terrorism, war, government order, strikes, accidents, fire, extreme weather conditions of any other act of nature, breakdown of plant or machinery, loss or power or shortage or unavailability of raw materials from a natural source of supply. In the event of such an occurrence, the seller will have the right to cancel, or delay with reason, any of its obligations to the buyer without any liability on the seller’s part.



Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


Governing Law and Jurisdiction

The English Law shall govern all terms and condition and any dispute arising out of or in connection with them shall be determinable only in the Courts of England and Wales.



Copyright and other relevant intellectual property rights exists on all text relating to the Seller’s services and the full content of this website (owned by NC Collection). Any material used from this website must be for the sole purpose of using this website or placing an order with us and must not be copied including any registered or unregistered designs, the brand name and the company logo.



The laws of England and Wales govern these terms and conditions. By accessing this website and by placing an order online, via telephone or in person, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Seller to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Seller.


Notification of Changes

The Seller reserves the right to modify these terms and conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this page on a regular basis.